Remote Services
Expert Techincal Support - Anytime, Anywhere
Support When you need it Most
Our Remote Services offer customers with expert techincal assistance whenever you need it, helping to minimise downtime, lost output and lost revenue. Connecting with our specialised engineers, gives you access to troubleshooting and performance optimisation, ensuring your equipment operates efficiently and reliably. Our data-driven approach not only accelerates problem resolution and also helps prevent costly failures, all while minimising the need for site visits. With our remote support, you can quickly get back online and maintain peak performance, regardless of your operational location.
Remote Monitoring
Our Remote Monitoring service offers continuous oversight of your rotating equipment, with real-time alarms to detect issues early and prevent costly failures. Custom reports and individualised interfaces allow you to track key performance metrics tailored to your specific needs, ensuring optimal efficiency. With timely insights and expert analysis, we help you enhance reliability, extend equipment life, and minimise unplanned downtime. Request a demo below!
Root Cause analysis
Our team provides expert remote assistance to quickly identify and resolve issues during gas turbine startup failures. With our comprehensive knowledge of turbine systems, we can pinpoint root causes and guide you through effective solutions, minimizing downtime and ensuring safe operation.
Precise remEdial Actions
When issues arise, we provide immediate remote guidance on corrective actions. Our experienced engineers offer step-by-step instructions to resolve problems efficiently, helping to restore optimal turbine performance and avoid costly delays or repairs.
Data Driven Reponses
By leveraging data from your equipment, we deliver precise, evidence-based recommendations. Our team uses historical and real-time performance data to guide decisions, ensuring that each response is informed by facts and tailored to your specific operational needs.
Realtime SupPort
Our dedicated team of engineers is available for real-time phone support, ready to assist you with technical queries, troubleshooting, and on-the-spot solutions. Whether it's a quick fix or more complex guidance, we’re just a call away to help keep your operations running smoothly.
Diagnostics
Using advanced diagnostic tools and software, we remotely monitor and analyse the health of your rotating equipment and balance of plant. Our real-time insights allow us to detect performance irregularities early, helping to prevent major failures and optimize operational efficiency.
Another happy customer
“We’ve been using the OFS remote monitoring service for a few years covering 3 off Gas Compression trains. The service has proven to be very robust, with clear visualisations, intuitive dashboards and the ability to use the data to conduct failure analysis by reviewing the recorded data in detail from a remote location.
The greatest praise has to be directed towards the support team who every month present the status and concerns in a well set out report followed up by an online meeting walk through where highlights and concerns are discussed in further detail. Well done for producing a great solution at a sensible price point.”
- POSCO International Corporation
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Our Engineers
We have tailored our solutions through the provision of highly experienced professionals and managers.